As a large majority of our package tours involve multiple operators, complicated logistics, and often accompanying hosts, payments to secure the same involves sending our advance deposits to service suppliers located locally, nationally and internationally such as airlines, transportation providers, lodges/hotels, ground operators as well as other service providers, independent contractors and travel tribe hosts who are not the employees or agents of Transformative Travel, therefore Transformative Travel has no jurisdiction.
A lot of our smaller group departures and species-oriented adventures have a very small window that local operators rely on for the entire year, hence making cancellation requests difficult.
In many cases receiving refunds to United States is very difficult, and can involve money getting lost in transferring funds, and becomes very time consuming for us. Hence, it is highly recommended that you purchase trip cancellation insurance as all deposits/final payments are non-refundable. In the case of a group fixed-date departure, if a participant chooses to cancel, our policy is that IF we (or YOU) are able to refill your spots we can use your payments for the same trip (except a 15% processing fee) as a credit toward your next journey with Transformative Travel LLC. (Valid for 2 years along with other terms and conditions that apply.)
In order to request a cancellation guests are required to:
- Send a notice of cancellation to explore@transformativetravel.ltd so that we can go ahead and release your spots.
- If the participant cancels and invites a substitute participant to sign-up for that journey instead of them then, only a 10% cancellation fee will be charged.
- If you nor we are able to fill your spots on a FDD, then all deposits and payments will be forfeited, and no credit will be made forward.
- Please note that the same terms and conditions apply for Custom Tailored Journeys.
***Please note: Additionally, airfare cancellations are subject to the policy of the international and/or domestic airlines involved in your journey package.
This is the reason why we highly recommend our travelers purchase trip cancellation insurance.